Inbox
Shared inbox helpdesk for all your support channels. Built for your team.
Chat
Live chat with automated messaging, chatbots, and video calls for your website or web app.
Chatbots
Automate every business opportunity with pre-built and custom chatbots.
Push Campaigns
Increase re-engagement and boost sales with targeted push notification campaigns.
AI BETA
Leverage the power of AI to help you respond, create, and summarize.
FAQ
Customizable and embeddable FAQ center to help customers help themselves.
Status Page
Keep customers informed by alerting them when there’s an incident or outage.
Live
Get more sales with real time customer activity monitoring and personal messages.

Show Developer Menu

GET /reports/response_time

Returns a daily response time metric and a response times summary object. Response times are reported in seconds.

Example Request
curl 'https://{brand}.reamaze.io/api/v1/reports/response_time' \
  -u {login-email}:{api-token} \
  -H 'Accept: application/json'
Example Response
{
  "response_times": {
    ...
    "2020-11-19": 600,
    "2020-11-20": 1200,
    ...
  },
  "summary": {
    "averages": {
      "in_range": 593,
      "this_month": 468,
      "this_week": 652
    },
    "trends": {
      "last_30_days": {
        "average": 273,
        "change_rate": -0.2759
      },
      "last_7_days": {
        "average": 467,
        "change_rate": 0.081
      }
    },
    "ratio": {
      "under_1_hour": 0.4083,
      "under_1_day": 0.775,
      "under_1_week": 0.89
    }
  },
  "start_date": "2020-11-15",
  "end_date": "2020-12-15"
}
Optional Params
  • The start_date value can used to choose the start of the report.
  • The end_date value can used to choose the end of the report.

The start and end dates of the report will default to the last 30 days. Time frames can be no smaller than 1 day and no larger than 1 year.